Perksmith · online brands
The parcel arrives. The relationship keeps going.
Connect customer insights, rewards and follow-up to your website or app with Perksmith Rewards. Make the next purchase part of the experience you build.
Someone chose your brand. They opened the parcel, tried the product and made space for it in their day. Your next conversation should start from there. Perksmith helps you turn customer history into a relevant invitation to shop again.
Give the next message a reason
A first-time buyer needs a different invitation from a regular. A customer whose usual purchase is overdue needs something different again. Group customers by their purchase history and stage in the relationship, such as first-time buyers or regulars, to choose who you reach and why.
Build an offer, loyalty benefit, referral reward or a goal that unlocks a reward, called a mission, around that next step. Automated follow-up sequences respond to recorded customer activity, purchases, schedules or unfinished carts. Branded email, SMS, WhatsApp and push carry the invitation through supported, consented channels.
Let the reward arrive at checkout too
The message is a promise. Your shopping experience needs to keep it. Have your developer connect your site or app through Perksmith’s API—a software connection—and relevant integration tools, so customers can see eligible offers, choose a reward and complete their purchase.
A branded rewards page gives them a place to check their benefits between orders. Clear qualification, expiry and spending rules help your team explain the program.
Look beyond how many rewards were used
See purchases and reward costs together. Trial runs help you consider a campaign before sending it. Experiments that compare customers receiving the reward with a group that does not receive it help you understand whether the offer changed buying behavior.
Begin with one customer moment
Bring a customer moment you want to improve. We’ll show the reward, the follow-up and the checkout experience together.
A skincare brand invites eligible first-time buyers back with a next-purchase reward. A consented message explains the benefit; the customer finds it on their rewards page and uses it at checkout. The team reviews purchases, reward spend and a suitable comparison before running the next campaign.
Before you connect
Do we need a developer?
Usually, yes. Your team connects checkout and customer/purchase data, including transaction errors and refunds.
Can we use Shopify?
Automatic Shopify customer, order, discount and refund synchronization is not currently available. Discuss your store’s purchase-capture options before choosing a plan.
Can you reach every abandoned cart?
No. Cart follow-up needs captured signals, customer contact permissions and a supported channel. You choose the journey and its rules.
Who does the work
Works without code
- Choose the customer group for your next offer from purchase history and activity.
- Set up offers, points, gift cards, referrals and goals that unlock rewards.
- Plan automated follow-up, called journeys, across email, SMS, WhatsApp and push where consent, provider setup and your plan allow.
- Review budgets, reward costs and outcomes, and try an idea before it goes live.
Needs a developer
- Connecting your website or app: checkout and customer and purchase data, including transaction errors and refunds.
- Showing eligible offers at checkout, so customers can choose a reward and complete their purchase.
You bring
- The customer moment you want to improve, and the reward you choose for it.
- Customer consent for each channel.
- Your messaging provider accounts, where you use them.
- Your checkout, and your own order and refund records.
Prefer to keep your billing software? Reward Desk is a different, staff-operated route. See Reward Desk
Everyday sales. Lasting relationships.