Perksmith · rewards
A familiar face. A thoughtful reward.
Get to know your customers and turn that understanding into relevant offers, loyalty and follow-up. Perksmith Rewards brings your customer programs together, with clear rules and costs.
The relationship continues after the sale.
- Know themCustomer history and audiences
- Reward themA benefit with clear terms
- Stay in touchA permitted next step
Remember more than the last order.
A first-time buyer and a long-time regular have different reasons to hear from you. See purchase history and customer activity together, then choose the customer group for your next offer. Custom grouping rules depend on your plan.
Make the reward feel worth it.
A welcome offer. A milestone recognised. A gift someone can pass on. Use offers, points or gift cards; add reward levels called tiers, thank-yous for customer referrals, or goals called missions that unlock rewards. Set clear rules for who can take part and how the benefit is used.
- 01AudienceFirst purchaseChoose who qualifies
- 02RewardWelcome offerSet the benefit & terms
- 03MessageOpted-in customersChoose what to send
Stay in touch after the thank-you.
Set a starting moment, choose the customers and decide what happens next. For example, a first purchase can start a welcome message. These automated follow-up sequences are called journeys. Coordinate email, SMS, WhatsApp and push where consent, provider setup and your plan allow.
Keep the good things easy to find.
Give customers a place to see their available offers, balances and activities. Make it clear what they have earned, what they can use and what to do next.
Generous to customers. Clear on the numbers.
Review budgets, overlapping offers, reward costs and outcomes. Use suggestions and trial runs to explore an idea before activation. Treat estimates as estimates; use a suitable experiment to assess whether the program created extra business.
Connect it to the way you sell.
Keep your website or app and choose the supported Rewards connection. Prefer to keep your billing software and have staff record purchases for rewards? Explore Reward Desk. We’ll show the route that fits your business.
A welcome journey, end to end.
A first purchase adds a customer to the welcome group. An eligible reward is issued. An opted-in message points to the reward page. A later purchase checks the reward rules before applying it. Your team can review the result and cost.
Rewards questions
- Is Rewards only a points program? No. Points and reward levels are one part of a broader platform for choosing customer groups, making offers, planning follow-up, sending messages and measuring results.
- Will I need a developer? Website and app integrations may need development. Reward Desk offers a different staff-operated route for eligible existing-billing workflows.
- Can AI launch campaigns for me? AI assistance helps prepare writing and suggestions. Keep your review, budgets and activation controls in the decision process; a suggestion is not a guaranteed outcome.
Make your next customer moment a thoughtful one.
Who does the work
Works without code
- Choose the customer group for your next offer from purchase history and activity.
- Set up offers, points, gift cards, referrals and goals that unlock rewards.
- Plan automated follow-up, called journeys, across email, SMS, WhatsApp and push where consent, provider setup and your plan allow.
- Review budgets, reward costs and outcomes, and try an idea before it goes live.
Needs a developer
- Connecting your website or app: checkout and customer and purchase data, including transaction errors and refunds.
- Showing eligible offers at checkout, so customers can choose a reward and complete their purchase.
You bring
- The customer moment you want to improve, and the reward you choose for it.
- Customer consent for each channel.
- Your messaging provider accounts, where you use them.
- Your checkout, and your own order and refund records.
Prefer to keep your billing software? Reward Desk is a different, staff-operated route. See Reward Desk
Everyday sales. Lasting relationships.